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Returns

RETURNING YOUR ORDER

 Please note that we have a 14 days return policy. Items bought for Christmas have a 21 days return policy. In order to create a pleasant shopping experience, Love Stories Intimates has an easy return procedure.

  • Place the items in the original shipping box or any other solid carton box
  • Fill out the returns form and include it inside the box.
  • Close the box and tape it securely.
  • Send the package with return form to:

Love Stories Intimates
Return Webstore
Herengracht 296
1016 BX Amsterdam
The Netherlands

IMPORTANT

  • Make sure all products are exactly as you received them, with tag and seal still attached.

CONTACT

Do you have questions about your order, payment, delivery or return? Please contact us by emailing shop@lovestoriesintimates.com.

CANCELLING YOUR ORDER

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.
We will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. . In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order

EXCHANGES

Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at Love Stories Intimates.Sale items are non-exchangeable but can be returned for a full refund.

Sale items can be exchanged for different shapes, sizes and colours or can be returned and will be refunded.

REFUNDS

Your refund will either be credited to the original purchaser's credit card or as store credit to your Love Stories Intimates account. If the complete order is returned a refund will include Love Stories Intimates shipping costs.

Important information

  • Items must be returned to us in perfect condition accompanied by the return form.
  • Make sure all products are exactly as you received them, with tag and seal still attached.

ORDER TRACKING

All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.

If you have any problem regarding your order, please contact our customer service: shop@lovestoriesintimates.com