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Terms & Conditons

General terms and conditions

These terms apply to all users of lovestoriesintimates.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Love Stories Intimates (henceforth: Love Stories Intimates; may be referred to as ’us’) and visits to the site. Love Stories Intimates reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

Disclaimer

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Love Stories Intimates does not guarantee that all items included in the Love Stories Intimates web shop are in stock at the time of your order. In the event that an item is unavailable, Love Stories Intimates will contact you shortly by phone or by e-mail. Love Stories Intimates cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Love Stories Intimates may, at any time, amend the content of the site. Although Love Stories Intimates strives to display the correct texts, images and pricing on the site and web shop, errors may occur. Love Stories Intimates cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Love Stories Intimates cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trade marks of Love Stories Intimates, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Love Stories Intimates and it’s affiliates. Among the Love Stories Intimates trademarks is Love Stories Intimates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Love Stories Intimates. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please contact us.

Trademarks

Our trademarks include (amongst others) the Love Stories Intimates name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Security

Love Stories Intimates use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The Love Stories Intimates web shop uses the Thawte (SSL) Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Love Stories Intimates. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from Love Stories Intimates. If you wish to end your Love Stories Intimates subscription, you may make the changes in your account settings or send an email to info@lovestoriesintimates.com. State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by emailing info@lovestoriesintimates.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Love Stories Intimates reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The webshop cannot be accessed if cookies are disabled.

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Pricing

Prices shown on the Site are in Euros or other currencys and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.

All prices and offers remain valid as advertised from time to time. The prices of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Sale items

Love Stories Intimates is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Love Stories Intimates account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Order acceptance

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

If you have been charged the wrong amount in the web shop, Love Stories Intimates will give you the option of placing a new order with the correct price or canceling your order. Love Stories Intimates, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

We accept Visa, MasterCard, American Express and Maestro, and any other methods. Payment will be debited and cleared from your account upon dispatch of your order Love Stories Intimates. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Love Stories Intimates, we will not be liable for any delay or non-delivery.

We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Love Stories Intimates user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, Love Stories Intimates uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Cancelling your order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.
We will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. . In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order

Violation of rules

Love Stories Intimates reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force majeure

In case of Force Majeure, Love Stories Intimates obligations will be suspended. The contract between you and Love Stories Intimates can, in such cases, be partially or fully terminated by yourself or by Love Stories Intimates. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Love Stories Intimates will attempt to resolve all issues in a timely manner.

Governing law

These terms of use are complied in accordance with Dutch law will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from The Netherlands and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.