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FAQ

ORDERING

Do I need an account to place an order?
You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

Can I change my order?
Unfortunately, we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service: shop@lovestoriesintimates.com or +31 (0)20 820 2103.

Can I cancel my order?
You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In that case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please contact Customer Service: shop@lovestoriesintimates.com or +31 (0)20 820 2103

PAYMENT

How do I pay for my order?
Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept Mastercard, Maestro, Amex, iDeal, PayPal and VISA.

Is it safe to order online?
We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

When will I be charged?
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you for any failed payment transactions afterwards.

DELIVERY

What's my order status?
You will be notified by e-mail about the status of your order. If you have an account, you can login and check "My Orders" for the current status of your order. 

When will my order be shipped?
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

How can I track my order?
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order: shop@lovestoriesintimates.com or +31 (0)20 820 1203

What is the delivery time of my order?
Your order will be delivered within 2-7 working days. Our packages are shipped with UPS and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier leaves the package, if it fits, in your mailbox or leaves a calling card telling you how to collect your package.

What should I do if something is wrong with my order?
If you receive a wrong or faulty item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

RETURNS

How do I return an item?
Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, Love Stories Intimates has an easy return procedure.

  • Place the items in the original shipping box or any other solid carton box
  • Fill out the returns form included in your order and include it inside the box.
  • Close the box and tape it securely.
  • Send the package with return form to:

Love Stories Intimates
Return Webstore
Herengracht 296
1016 BX Amsterdam
The Netherlands

IMPORTANT
Make sure all products are exactly as you received them, with tag and seal still attached.

Do you have questions about your order, payment, delivery or return? Please contact us by emailing: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

Can I exchange my online purchase?
Purchased items are not exchangeable into a different size and color. We kindly ask you to return your purchased product and order it again at lovestoriesintimates.com.

Have you received my returned goods?
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 days.

Can I return Sale items?

Sale items cannot be returned. If you like to exchange the product for a different size, colour or style, it would be fastest to return your item(s) and place a new order online.

PRODUCT

Do you have a size guide?
Our size guide helps you to find the right size. Fill in your cup size and waist and see which Love Stories size will suit you best. However, if you still have questions regarding your size, please feel free to contact Customer Service. They will be happy to advise you: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

Where can I find more product information?
You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

Is a product still in stock?
Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Boutique Finder.

TECHNICAL ISSUES

I am having payment problems!
Please contact Customer Service if you have any questions or concerns regarding your payment: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

There is an error in the website/store!
Our webstore should be working at all times. However, if you do find an error in our webstore, we would be really happy if you would let us know by sending us an e-mail via: info@lovestoriesintimates.com

PRIVACY

Privacy policy
All personal information saved at the website will be handled with the utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Love Stories Intimates. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to the website, you have the option not to receive any information from Love Stories Intimates.

If you wish to end your Love Stories Intimates subscription, you may make the changes in your account settings or send an email to info@lovestoriesintimates.com. State your name and email address and a short description of the matter in the email.

You have the right to review your information on file at any time. This can be accessed by emailing info@lovestoriesintimates.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Love Stories Intimates reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

CONTACT

How do I contact customer services?
Please send us a message with your question and order number by email: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

COLLECTION

When will the new collection arrive?
Twice a year we launch our collection that is available in our webstore, our Love Stories Boutiques and other stores that sell our brand. Please check our Boutique finder for a complete overview of our Love Stories Boutiques. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available: shop@lovestoriesintimates.com or +31 (0)20 820 1203.

NEWSLETTER

How do I subscribe to your newsletter?
You can easily subscribe to our newsletter by entering your mail address by clicking on the envelope at the left top of the website page and be the first to hear about what is happening at Love Stories Intimates.

How often will I receive your newsletter?
Every few weeks we send our newsletter.

How do I unsubscribe to your newsletter?
If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.