RETURNING YOUR ORDER
Love Stories Intimates has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by Love Stories Intimates.
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
- Fill out the return form that can be downloaded: here. (Don’t forget to note your order number!)
- Include the return form in your package.
- Tape the box that will be shipped securely.
- Go to the post office and send the package to:
Love Stories Intimates
1016 BX Amsterdam
- Always keep your tracking number until you received a confirmation of arrival of your package via email.
CANCELLING YOUR ORDER
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.
We will issue you with a full refund excluding the return-shipping costs. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note, you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order.
Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge. If you are interested in an alternative style, please return your item(s) to us and your order will be refunded. After that simply purchase the new piece at Love Stories Intimates. Sale items can be exchanged for different sizes or can be returned and will be refunded.
Your refund will be credited to the original purchaser's credit card. If the complete order is returned we will issue you with a full refund excluding the return shipping costs.
All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.
If you have any problem regarding your order, please contact our customer service: firstname.lastname@example.org or +31 (0)20 210 3034