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Returns

RETURNING YOUR ORDER

Love Stories Intimates has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by Love Stories Intimates.

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
  2. Fill out the return form that can be downloaded: here. (Don’t forget to note your order number!)
  3. Include the return form in your package.
  4. Tape the box that will be shipped securely.
  5. Go to the post office and send the package to:

Love Stories Intimates
Return Webstore
Herengracht 296
1016 BX Amsterdam
The Netherlands

  1. Always keep your tracking number until you received a confirmation of arrival of your package via email.

CANCELLING YOUR ORDER

You have the right to cancel your order. Please keep in mind we try to process and deliver the order as fast as possible. So it may be shipped already. If it's already shipped, you can refuse to accept the package when the UPS courier arrives tries to deliver the package. We will issue you with a full refund excluding the shipping costs within 10 days.

REFUNDS

Your refund will be credited to the original purchaser's credit card. If the complete order is returned we will issue you with a full refund excluding the return shipping costs.

ORDER TRACKING

All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.

If you have any problem regarding your order, please contact our customer service: shop@lovestoriesintimates.com or +31 (0)20 820 2103