We accept Mastercard, Maestro, Amex, iDeal, PayPal and VISA. Payment will be debited and cleared from your account upon dispatch of your order Love Stories Intimates. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Love Stories Intimates, we will not be liable for any delay or non-delivery.
We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Love Stories Intimates user, we will securely store your credit/debit card details in our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shipping experience is safe, simple, and secure, Love Stories Intimates uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
We offer different shipping options to meet your needs as listed below.
Destination: the Netherlands
Service | Processing | Delivered | Total time
Standard | 1 day | 1-2 days | 1-2 days
Service | Processing | Delivered | Total time
Standard | 1-2 day | 2-5 days | 3-7 days
All small orders are shipped and do require a signature upon delivery, if you are not at home when the package arrives, you will find it in your mail box.
TAXES AND DUTIES
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Important: some countries outside the European Union, e.g. the United States, require an import duty payment upon arrival of your order. Love Stories Intimates does not refund or reimburse these costs!
All orders are fully traceable through your tracking code. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
Love Stories insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Love Stories Intimates.
Love Stories offers free standard delivery on orders above 100,- euro on items that are not on sale. Please note that free shipping will be applied to your order at checkout.
RETURNS AND EXCHANGES
Love Stories Intimates has an easy return policy in order to create a pleasant shopping experience. We accept all returns and exchanges within 14 days after you receive your Love Stories Intimates order. We require the products to be in their original state including their tags, unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment or an exchange are not covered or reimbursed by Love Stories Intimates.
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
- Fill out the return form that can be downloaded: here. (Don’t forget to note your order number!)
- Include the return form in your package.
- Tape the box that will be shipped securely.
- Go to the post office and send the package to:
Love Stories Intimates
1016 BX Amsterdam
- Always keep your tracking number until you received a confirmation of arrival of your package via email.
CANCELLING YOUR ORDER
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.
We will issue you with a full refund excluding the return-shipping costs. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note, you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at Love Stories Intimates. Sale items can be exchanged within 14 days of your purchase. The items can be exchanged, returned and will be refunded.
RECEIVING A REFUND
When you are not satisfied with your order and wish to return the items you can receive a refund. Your refund will be credited to the original purchaser's credit card.
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- Sale items can also be exchanged, returned and will be refunded.
All orders are fully traceable. To see where your order is and to get the latest shipping status, sign in to your account.
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